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SupportPilot

AI-powered customer support that learns from your docs and scales with your business.

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Everything you need

Features designed for modern support teams

From AI-powered conversations to deep analytics — SupportPilot gives you the tools to scale customer support without scaling your team.

AI Chat Widget

Embed a fully customizable chat widget on your website in minutes. The AI understands your knowledge base, answers customer questions with cited sources, and learns from every conversation. Supports markdown, code blocks, and rich media responses.

  • Fully customizable appearance (colors, position, greeting)
  • Streaming responses with typing indicator
  • Source citations for every answer
  • Conversation history and customer feedback

Use case

An e-commerce store reduced support tickets by 60% after installing the widget on their help center page.

Knowledge Management

Upload your documentation in any format — PDF, Markdown, TXT, or Word. Our RAG pipeline automatically chunks, embeds, and indexes your content for fast and accurate retrieval. No manual tagging or structuring required.

  • Upload multiple file formats (PDF, DOCX, MD, TXT)
  • Automatic chunking and embedding pipeline
  • Real-time document processing status
  • Source-level citations in AI responses

Use case

A SaaS startup ingested 50+ pages of API docs and had the AI answering developer questions within hours.

Analytics & Insights

Track what matters with detailed analytics. Monitor conversation volume, resolution rates, AI accuracy, and customer satisfaction. Identify trending questions and measure the impact of your knowledge base updates over time.

  • Real-time conversation metrics and trends
  • AI accuracy and confidence scoring
  • Top unanswered questions identification
  • Export reports in CSV and PDF formats

Use case

A customer success team identified their top 5 friction points by analyzing AI handoff patterns in analytics.

Integrations

Connect SupportPilot with your existing stack via REST API, webhooks, or Slack. Build custom workflows, trigger actions on events, and extend the platform's capabilities. API keys with granular permissions let you control access.

  • RESTful API with comprehensive endpoints
  • Webhook events for real-time integrations
  • Slack notifications for escalations
  • Granular API key permissions and rate limits

Use case

A dev tool company connected SupportPilot to their bug tracker via webhooks, auto-creating tickets from AI escalations.

Enterprise Security

Built with security at every layer. Row-level isolation ensures each company's data is completely separated. All data encrypted in transit and at rest. Audit logging tracks every mutation. SOC 2 compliant infrastructure.

  • Row-level multi-tenant data isolation
  • Encrypted storage (AES-256) and TLS 1.3
  • Full audit log of all system changes
  • Role-based access control (Owner, Admin, Manager, Agent)

Use case

A fintech company passed their security review by leveraging SupportPilot's audit logs and RBAC for compliance.

Multi-Language Support

Your customers speak different languages — your support should too. SupportPilot automatically detects the customer's language and responds in kind. With support for 50+ languages, you can serve a global customer base out of the box.

  • Automatic language detection
  • Native-quality responses in 50+ languages
  • Consistent brand voice across languages
  • No additional configuration required

Use case

A travel booking platform expanded to 12 new markets without hiring additional support staff for each language.